Terms & Conditions

Privacy

Collection and Use of Information

In general, you can visit our Sites without telling us who you are or revealing any personal information about yourself. In order to better provide you with numerous products and services, each of our Sites collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information.

Non-Personally Identifiable Information

When you visit any of our Sites, we may collect some basic Non-Personally Identifiable Information about you. This information may include information regarding your operating system, browser software, and IP (Internet Protocol) address. Non-Personally Identifiable Information is collected in order to provide you with a satisfactory service. We may use the information to detect problems with our server and to administer our Sites. In addition, Non-Personally Identifiable Information is compiled by us and analyzed on an aggregate basis.

Personally Identifiable Information

When you place an order or enter sweepstakes or promotions, we request that you send us Personally Identifiable Information. This information lets us know about the specifics of who you are, and can be used to identify, contact, or locate you. Personally Identifiable Information may consist of: your name, address, telephone number, email address, date of birth, billing information (credit card number, expiration date, and billing address), occasion type (Valentine's Day, etc.), products purchased, any relevant promotion code and information (for example, reward program account information) and the gift and message recipient's name, address, telephone number, email address and any other information you may provide us (Personally Identifiable Information). We use Personally Identifiable Information for internal purposes, such as confirming and tracking your order, subscription, or registration, analyzing trends and statistics, and informing you of our new products, services, and offers. Personally Identifiable Information is compiled by us and analyzed on both a personal and an aggregated basis.

To serve you better, we may combine Personally Identifiable Information you give us online or through our catalogs. We may also combine this information with publicly available information about you that we may receive from third parties. We use this combined information to enhance and personalize your shopping experience with us, to communicate with you about our products, and for other promotional purposes.

We may contact third-party companies or persons to provide certain services including credit card processing, distribution, data management, promotional services, etc. Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

Placing an Order

When you place an order, we require you to provide us with Personal Information. We use this information to give you a customized experience and to process the orders that you place with us.

For your shopping convenience, when you place an order, we automatically establish your own Personal Account where information used in placing such orders (including billing address, email address, telephone number(s), and rewards program information) is saved. Your Personal Account is password protected from third parties. You may access your Personal Account by requesting your password from us (go to My Account) and then signing in with that password. Afterwards, you may change your password, edit your Personal Information, or request a password reminder at any time. Our database stores your billing and delivery information, and will automatically transfer it to the order form each time you place an order so that you do not have to re-enter this information when you sign in at subsequent visits.

The recipient’s phone number, which you provide us with when you place an order, is used for delivery purposes. On some occasions, the recipient may be called to schedule a delivery. To maintain our high-quality standards, we will occasionally contact recipients to ensure satisfaction with their gift.

Use of Cookies/Clear GIFs

Cookies: Like many other commercial sites, our Sites may utilize standard technologies called cookies and clear GIFs to collect information about how each of our Sites is used. A cookie is a small data text file, that a Website stores on your computer's hard drive (if your web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a website recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a website other than the one that set the cookie. Cookies can securely store a customer's password, personalize homepages, identify which parts of a site have been visited, or keep track of selections, such as those selected in a shopping cart. For instance, cookies allow us to pre-populate (or fill in) an email field with your email address if you revisit one of our Sites and place an order. When you place an order, we send a cookie to your hard drive to record the product name, category of products that you ordered, the amount paid, the order number, and any referral codes.

No Personally Identifiable Information is recorded. When you click through to any one of our Sites from a promotional email, our Service Provider may send a cookie to your hard drive recording your IP address and other related information.

Clear GIFs: Some of our Service Providers may employ clear GIFs (also known as pixel tags, single pixel GIFs, web beacons, or action tags) for our benefit to help us measure advertising effectiveness. Clear GIFs help us better manage content on our Sites by informing us of what content is effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of our users. The main difference between the two is that clear GIFs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear GIFs are not tied to your Personally Identifiable Information. Our Service Providers may use clear GIFs: (i) in HTML-based emails to determine which emails have been opened by recipients; (ii) to record when products have been ordered from our Sites; and (iii) to track the visitor traffic on our Sites. These clear GIFs allow us to measure the usage of each of our Sites by our visitors and the effectiveness of certain communications and marketing campaigns. We may also use clear GIFs in a similar manner in our own emails and on our Sites.

Clear GIFs can work with existing cookies on a computer if they are both from the same website or advertising company. That means, for example, that if a person visited www.companyX.com, which uses an advertising company's clear GIF, the website would match the clear GIFs identifier and the advertising company's cookie ID number, to show the past online behavior of that computer. This collected information can be shared with the advertising company. We may provide such information to our Service Providers but that information can only be used by our Service Providers for our benefit.

Interactive Tools

Within your Personal Account, you have the option to opt-in for our additional services, which include a personal date reminder service and a free online address book. We use your contact information so that you may take full advantage of these interactive tools. You may view, edit or opt-out of these additional services at any time.

Cooperation with Law Enforcement

We will disclose Personally Identifiable Information, after a subpoena or written request, to cooperate with a law enforcement investigation. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

Refund / Cancellation Policy

Cancellations:

All sales are final; no cancellations are accepted. It is the customer’s responsibility to apply any available discount codes. William Paul Floral Design cannot provide refunds if a discount code is not used at the time of purchase.

Returns & Refunds:

Due to the perishable nature of our products, all sales are final. We cannot accept returns or cancellations once an order is placed.

Flowers & Perishable Products

Since our floral products are perishable, all sales are final, and no returns or cancellations are accepted once an order has been confirmed.

All sales on specialty gift items are final, and no cancellations are accepted. Non-perishable specialty gift items may be returned within 7 days of receipt for a full refund, provided they are unopened and include original packaging and documentation.

Shipping fees will only be refunded if the return is due to our error. Otherwise, the cost of the specialty gift item will be refunded, but original and return shipping fees will not be covered. To initiate a return, please email us.

You will receive an email notification once your return has been processed, and the refund will be issued in the original form of payment within 7-14 days after we receive the item.

Disclaimer Regarding Delivery Outside Service Area

For any orders placed with us that are outside our designated delivery range, we will coordinate with a local florist in the recipient's area to fulfill the order. Due to the nature of this process, we are unable to offer any refunds or returns for these orders once they have been placed. By completing your purchase, you acknowledge and agree to these terms.

Delivery Policy and Additional Fee Guidelines

Our drivers are instructed to leave orders at the door if the recipient is unavailable. If you prefer that your order not be left unattended, please include specific instructions in the 'Special Instructions' section when placing your order. Please note that if the recipient is unavailable during our first delivery attempt, an additional delivery fee will apply for a second delivery.

Security

We use the Secure Sockets Layer (SSL) technology. SSL encrypts your order information as additional protection against the decoding of that information by anyone other than us. However, despite all reasonable security precautions and processes such as password protection, encryption technology, and the use of firewall technology, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our Sites, and you do so at your own risk. Once we receive your transmission, we will take commercially reasonable precautions to protect its security on our systems.

If you open a Personal Account with one of our florist’s online websites, your password will be your personal, secret entry code to that Site. When you access your account information, it is kept on a secure server and a password is needed to access any account areas. You can change your password as many times as you like. We recommend that you keep your password in a safe place and that you always sign off your account and close your browser window once you have finished your visit. These precautions will help prevent someone else from accessing your account, especially if you share a computer with other people or use a computer in a public place such as an Internet cafe or library.

Links to Other Web Sites

Our Sites may contain links to other websites. Privacy policies on such linked sites may be different from our Policy. We are not responsible for the privacy practices and content of these third-party websites. You access such linked sites at your own risk. We urge you to follow safe Internet practices and do not supply Personal Information to these websites unless you have verified their security and privacy policies.

Child Protection

We take special care to protect the safety and privacy of children. Our Sites are general audience sites. Consumers making purchases on our Sites must have a valid credit card and be 18 years of age or older. It is the policy of our website not to collect personal information on any person under the age of 18 and we request that any person under the age of 18 not submit any personal information via our sites. Our reminder and greeting services are designed not to gather birth dates (with years) or other personal information for children under 13.

Sale, Trade or Rental of Personally Identifiable Information

We only share Personally Identifiable Information with businesses that we believe to be reputable and that can provide you with offers and information that we think will be of interest to you. If you would like to opt out of us providing your name and mailing address to third parties, please follow the procedure outlined in the Opt Out/Modify section below. We do share Personally Identifiable Information with our flower and gift distributors for the purpose of fulfilling and delivering your orders. We may offer free promotional emails and send promotional direct mail for products and/or services offered on any one or more of our Sites, or from businesses that we believe are reputable, as a service to our prior customers from any of our Sites. You have several options for altering or removing your information from our database at any time: see Opt Out/Modify section below.

Credit Card

When making purchases with our website, the credit card you provide will be submitted for authorization, and if approved, charged by each individual florist either at the time the order is taken on the website or upon receipt of the encrypted order information. Processing of the foregoing credit cards follows credit card industry standards.

As always, consumers making purchases must have a valid credit card, be at least 18 years of age or older, and have good credit standing.

Opt out /Modify

If you would like to modify or delete your account, simply return to any of the floral sites in our network, and click on the link called Your Account. Once you have signed in to your account, a menu of options is provided for you to delete or edit your stored account information.

Your Consent

By shopping at our Sites or opening an account with our website, you consent to the use of your Personally Identifiable Information by us in the manner specified in this Policy. We, however, have the option to change, modify, or add to the terms and conditions of the Policy at any time. We will inform you of any changes by posting the revised Policy on our Sites. Any customer who does not agree to the revised Policy has the option to opt out. The Policy will go into effect on the date posted. The new Policy will apply to all current and past users of our Sites and will replace any prior policies that are inconsistent.

For our Sites that accept international orders, if you are located outside of the United States, please be aware that any information you provide will be transferred to the United States. By using our sites or providing us with your information, you hereby consent to this transfer. In addition, if you provide data about other individuals (such as gift recipients), you agree that you have obtained consent from each one of such individuals to the submission and processing of such information to the terms of this Policy, including without limitation the transfer of such data to the United States. Although we will collect and use your information only as stated in this Policy, laws generally applicable to the protection of personal data in the United States may not be as stringent as those in some users' home jurisdictions.